Last Updated: July 15, 2023
Welcome to Lesnaya Kinza. These Terms and Conditions govern your use of our website (lesnaya-kinza.com) and the services offered by Lesnaya Kinza. By accessing or using our website and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.
In these Terms and Conditions:
All bookings are subject to availability and acceptance by us. A booking is not confirmed until we have received the required deposit or full payment and issued a written confirmation. We reserve the right to refuse any booking at our discretion.
To secure a booking, a non-refundable deposit of 20% of the total tour price is required at the time of booking. The remaining balance must be paid no later than 60 days before the tour start date. For bookings made less than 60 days before the start date, full payment is required at the time of booking.
We accept payment by credit/debit card, bank transfer, and other specified payment methods. All payments must be made in the currency specified in your booking confirmation.
If you need to cancel your booking, please notify us in writing as soon as possible. Cancellation fees will apply as follows:
If you wish to make changes to your booking (such as dates, accommodation, or itinerary), we will try to accommodate your request, but cannot guarantee that changes will be possible. An administration fee of £50 may apply, plus any additional costs incurred as a result of the changes.
In rare circumstances, we may need to cancel or make significant changes to your tour. If this happens, we will notify you as soon as possible and offer you the following options:
We will not be liable for any additional expenses incurred as a result of our cancellation or changes.
We strongly recommend that all clients obtain comprehensive travel insurance, including coverage for medical expenses, cancellation, and personal belongings. Your insurance should cover all activities included in your tour.
It is your responsibility to ensure that you have all necessary travel documentation, including valid passports, visas, and health certificates. We will not be liable for any loss or expense incurred due to your failure to obtain the required documentation.
You must inform us at the time of booking of any medical conditions, disabilities, or special requirements that may affect your tour. We will make reasonable efforts to accommodate special requirements, but cannot guarantee that all facilities and activities will be accessible to all clients.
You are responsible for ensuring that you are physically fit enough to participate in the activities included in your tour. We reserve the right to exclude you from certain activities if we believe your participation would pose a risk to your health or safety or that of others.
We accept responsibility for ensuring that the services we provide are delivered with reasonable skill and care. However, we will not be liable for any loss, damage, illness, injury, or death that results from:
Our liability is limited in accordance with relevant international conventions and regulations governing the services we provide.
You agree to:
We reserve the right to terminate your tour if your behavior is causing or is likely to cause danger, distress, or annoyance to others. In such cases, no refund or compensation will be provided.
If you have a complaint during your tour, please inform our tour guide or local representative immediately so that they can try to resolve the issue. If the problem cannot be resolved to your satisfaction, please submit a written complaint to us within 28 days of the end of your tour. We will investigate your complaint and respond within 28 days.
We will collect and process personal information in accordance with our Privacy Policy. By making a booking, you consent to the collection, processing, and transfer of your personal information as described in our Privacy Policy.
All content on our website, including text, graphics, logos, images, and software, is the property of Lesnaya Kinza or our content suppliers and is protected by international copyright laws. You may not reproduce, modify, distribute, or republish any content from our website without our prior written consent.
These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising under these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of the United Kingdom.
We reserve the right to modify these Terms and Conditions at any time. The current version will be posted on our website with the effective date. Your continued use of our website or services after any changes indicates your acceptance of the modified Terms and Conditions.
If you have any questions about these Terms and Conditions, please contact us at:
Lesnaya Kinza
42 Princes Street
Edinburgh, EH2 2BY
United Kingdom
Email: [email protected]
Phone: +44 131 556 9442