Privacy Policy

1. Introduction

Lesnaya Kinza ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lesnaya-kinza.com, use our services, or communicate with us.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Complete the contact form or subscribe to our newsletter
• Register for our tours or services
• Participate in promotions or surveys
• Correspond with us by phone, email, or otherwise

The personal information we may collect includes:

• Full name
• Email address
• Phone number
• Postal address
• Billing information
• Travel preferences and requirements
• Passport details (when required for booking services)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address
• Browser type and version
• Operating system
• Pages you visit on our website
• Time and date of your visit
• Time spent on pages
• Click path through the website

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. For more detailed information about the cookies we use and your choices regarding cookies, please see our Cookie Policy.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, operate, and maintain our services
• Process and complete transactions
• Send administrative information, such as booking confirmations and updates
• Respond to inquiries and requests
• Improve our website and services
• Send marketing and promotional communications (with your consent)
• Personalize your experience on our website
• Monitor and analyze usage and trends
• Detect, prevent, and address technical issues
• Comply with legal obligations

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Tour operators and accommodation providers
• Transportation providers
• Email delivery services
• Analytics providers
• Customer service providers

These service providers are contractually obligated to use your personal information only to provide services to us and in accordance with applicable data protection laws.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect your information from accidental loss, unauthorized access, and disclosure. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

7. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to rectify or update your personal information
• The right to erase your personal information
• The right to restrict processing of your personal information
• The right to object to processing of your personal information
• The right to data portability
• The right to withdraw consent

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

8. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

We have taken appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Lesnaya Kinza
42 Princes Street
Edinburgh, EH2 2BY
United Kingdom

Email: [email protected]
Phone: +44 131 556 9442